Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and where to go instead when your question is better answered elsewhere. We are an independent research site, not a casino, so we cannot access or change anyone's casino account.

Commercial disclosure: Non Gamstop Casinos may earn a commission if you use some of the casino links on this site. Commission does not decide how casinos are ranked or what we write about them, and it does not affect how we handle your message.

How to reach the editorial team

Use the contact method shown on roski.co.uk when you read this page, such as an email address or form. We have not published a phone line or live chat here, and we will never ask you to send passwords, card numbers or identity documents.

A good message includes:

1. The page address or title you are writing about.
2. What you read, and what you think is wrong, unclear or missing.
3. Any evidence you have, such as a link to the casino's own terms page or a dated screenshot.
4. Whether you are happy for us to reply by email.

We aim to read every message. We do not promise a fixed reply time, and we may not answer messages that are abusive or unrelated to the site.

What we can help with

• Corrections. Bonus terms, wagering requirements, payment options and limits can change without notice. If a casino's terms differ from what we have published, tell us. Our details are checked against sources available to us on the fact-check date shown on each page, and we update pages when we can verify a change.
• Questions about our reviews. We can explain how we assessed a casino, what an editorial rating represents and why a casino sits where it does. Editorial ratings are our own assessment, not customer-review scores.
• Suggestions. Tell us which topics you want covered, such as withdrawal checks, game contribution rules or payment methods.
• Business and editorial enquiries. Explain who you are and what you propose. Paid placement cannot buy a higher ranking.

What we cannot do

We do not run any of the casinos we feature, so we cannot release a withdrawal, reopen a closed account or settle a bonus dispute. We also cannot guarantee how any casino will treat your claim.

If you have a problem with a casino, these steps usually work best:

1. Contact the casino's customer support in writing, so there is a record.
2. Keep copies of the terms you accepted, your transaction history and all correspondence.
3. Use the casino's formal complaints procedure if support does not resolve it, and check the licensing body named in its terms for any dispute route.
4. Be aware that casinos licensed outside Great Britain are not covered by the UK Gambling Commission's complaint routes in the same way as UK-licensed operators.

If gambling is causing you harm

If gambling is affecting your finances, relationships or wellbeing, please talk to someone before you play again. GamCare runs the National Gambling Helpline (0808 8020 133), which is free and confidential. You can also register with GAMSTOP to self-exclude from UK-licensed gambling sites, and use deposit limits, blocking software and the self-exclusion tools offered by operators.

Many of the casinos we cover operate outside the GAMSTOP scheme, which means GAMSTOP exclusions do not apply to them. If you have self-excluded, think carefully about whether using such sites supports your decision. Gambling is for adults aged 18 and over, and should never be treated as income or as a way out of money worries.

Where to look first

Many questions are already answered in our guide to trusted non GamStop casinos for UK players, which covers licensing, bonus conditions, payments and withdrawals. Please check it before writing, as it may save you time.

The casinos we list include Betmica, Kikibet and Betninja. Their offers and terms can change, so always read the current terms on the casino's own site before registering or depositing. Bonuses usually carry wagering requirements, time limits and caps on winnings.

How we handle your message

We use your details only to respond to your enquiry. If you report an error, we check it against the casino's published terms or another verifiable source before changing anything. If we cannot verify a claim, we may leave the page as it is and say so. We will not name you publicly without your permission.